AfriGrow Home · 30 October 2026
Delivery Policy and Timelines
1. Where we deliver
We currently deliver within iLembe District, KwaZulu-Natal, using AfriGrow’s own drivers and vehicles. Deliveries are scheduled and grouped by area. Please provide a complete address, a reachable phone number and helpful directions or a location pin. We will confirm access arrangements where needed.
2. Delivery within 1–2 working days
In-stock orders are delivered within 1–2 working days after cleared payment and confirmation of the delivery details. For this delivery timeframe, working days are Monday to Friday, excluding South African public holidays. Orders or payments received after 16:30 on a weekday are processed from the next working day. This is scheduled delivery, not an on-demand or guaranteed same-day service.
3. Operating hours
Delivery operations run Monday to Friday, 08:00–17:00, and Saturday, 08:00–13:00, South African time. Saturday deliveries are subject to the area’s confirmed schedule and do not count as working days for the 1–2 day calculation. We are closed on Sundays. Public holidays may affect the schedule; our team will confirm any change.
4. Delivery charges and collection
The delivery charge applicable to your address will be shown at checkout or confirmed with you before payment. If a charge cannot be calculated, contact us for a confirmed quote before paying. There are no undisclosed delivery charges after checkout. If collection is offered or agreed, wait for our ready-for-collection confirmation and the confirmed collection address and time before travelling.
5. Receiving your order
Please ensure you or an authorised recipient is available for the agreed delivery. Check the items and quantities on arrival and report concerns promptly. We may ask the recipient to confirm receipt. If we cannot reach you or access the address, our team will contact you to arrange the next step; any proposed additional charge must be explained and agreed first.
6. Updates, delays and support
We will communicate your delivery arrangements and notify you of material delays, including stock, weather, road or access problems. A revised date will be agreed rather than silently extending your order. For an update, cancellation or refund request, contact khulisa@afrigrowholdings.co.za or 032 002 0084 with your order reference. See our Cancellation and Refund Policy for your remedies.